Medical Support Assistant - Seaport Community Health Center

Posted: 11/20/2023

Are you a kind, empathetic individual who thrives in schedule management and working quality reports to support patient access?  Do you have at least 1 year of medical office experience? PCHC’s Seaport Community Health Center is looking for a Medical Support Assistant! As an MSA, you’ll manage schedules for accuracy, proactively fill appointment schedules and maximize patient access. You’ll need a full working knowledge of the daily operations of a clinical office, and will establish and maintain relationships with patients, employees, and the public. Every moment at PCHC is a chance to make a difference in our patient's lives, and as an MSA, you play a huge part in that! Apply today!

What’s it like to work at PCHC? Find out:

Schedule: Full-Time, Monday-Friday, 8am-5pm

Highlights of the Position:

  • Provides high-quality customer service to our patients and staff.
  • Proactively manages provider schedules while balancing schedule templates and patient preferences.
  • Collaborates with administrative and clinical teams to identify ways to improve patient access and experience.
  • Strategizes with all levels of staff to ensure patients receive care when access or practice resources may be limited.
  • Supports clinical desktops; liaisons between all teams.
  • Processes referrals and verifies insurance benefits to ensure services are covered.
  • Utilizes quality reports to outreach and schedule patients who have missed appointments and/or who need care.
  • Completes the registration process for patients at check-in and check-out as assigned, collecting copays as required, and ensuring patient demographics, insurance information, and forms are updated and in compliance.
  • Collaborates with administrative and clinical teams to identify ways to improve patient access and experience.

Join PCHC's nationally recognized non-profit organization:

  • Federally Qualified Health Center offering integrated Medical Home Model
  • Collegial professional atmosphere with informed leadership
  • Flexible schedules supportive of work/life balance
  • Competitive compensation and generous benefits
  • PCHC cares for the WHOLE person, offering a broad range of services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Lab & X-Ray, Physical Therapy and Podiatry all within one organization.


  • High school diploma or equivalent required.
  • Patient Service Representative or equivalent experience preferred.
  • Completion of Medical Terminology course within one year of hire.
  • Minimum of 1 years, with 3 years of experience preferred, in medical office setting.
  • Strong customer service skills required.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.