Captain Nickels Inn is a historic coastal inn overlooking Penobscot Bay, offering guests a warm, elevated, and memorable experience in a beautifully restored sea captain’s home. We are seeking a dependable, detail-oriented, and guest-focused House Attendant & Guest Services Associate to join our team.
This position’s primary responsibility is the care and presentation of guest rooms and public spaces, while also supporting the daily guest experience through breakfast service, guest check-ins, light bar service, and thoughtful hospitality throughout the inn.
Position Summary
The House Attendant & Guest Services Associate plays an important role in both the behind-the-scenes and guest-facing operations of the inn. This person helps ensure the property is exceptionally clean, inviting, and well cared for, while also contributing to a welcoming and polished guest experience.
This is an ideal role for someone who enjoys hospitality, takes pride in creating beautiful spaces, and is comfortable interacting warmly and professionally with guests.
Primary Responsibilities
Housekeeping & Inn Appearance
- Clean and refresh guest rooms to inn standards, including bedrooms and bathrooms
- Change linens, make beds, dust, vacuum, and sanitize all guest accommodations
- Restock guest room amenities and supplies
- Clean and maintain public areas, including sitting rooms, dining room, solarium, entry areas, and restrooms
- Monitor cleanliness and presentation throughout the property during the day
- Assist with laundry, folding, ironing, and linen organization
- Notify management of maintenance needs, damages, or supply shortages
- Help ensure the inn consistently reflects a high standard of cleanliness, comfort, and presentation
Breakfast & Food Service Support
- Assist with breakfast setup and service
- Serve guests coffee, tea, juice, and plated breakfast items as directed
- Reset and clean the dining room and breakfast service areas after service
- Support a welcoming and attentive breakfast experience for guests
- Follow food safety and sanitation practices
Guest Services
- Greet guests warmly and professionally
- Assist with guest arrivals and check-ins as needed
- Answer basic guest questions about the inn, room features, breakfast, and local recommendations
- Provide thoughtful hospitality and personalized interaction throughout the guest stay
- Help create a calm, polished, and welcoming atmosphere
General Inn Support
- Assist with special projects, turnovers, seasonal tasks, and event preparation as needed
- Work collaboratively with inn ownership and team members to support daily operations
- Help uphold the service standards and guest experience of Captain Nickels Inn
Qualifications
- Housekeeping, hospitality, hotel, inn, restaurant, or guest service experience preferred
- Strong attention to detail and pride in maintaining high standards
- Warm, professional, and guest-oriented demeanor
- Ability to multitask and move between housekeeping and guest service responsibilities
- Ability to work independently and as part of a team
- Reliable, punctual, and trustworthy
- Comfortable being on your feet for extended periods and performing physical tasks including lifting, bending, climbing stairs, and carrying linens or supplies
- Must be able to work weekends, holidays, and varied shifts as needed
- Cocktail, bar service, or food service experience is a plus
Physical Requirements
- Ability to stand, walk, bend, lift, and carry up to [25–40] pounds
- Ability to climb stairs frequently in a historic inn setting
- Ability to perform repetitive cleaning and housekeeping tasks
What We Value
At Captain Nickels Inn, we value warmth, attention to detail, pride of place, and genuine hospitality. Every member of our team helps create the experience our guests remember — from beautifully prepared rooms to gracious service and thoughtful personal touches.
